How can we help?

 

Order

Can I cancel my order?

If you need to cancel your order for whatever reason, contact our Customer Service Team at support.us@caseable.com immediately. Custom-made orders that have already been produced cannot be cancelled. Orders that have already been produced and shipped cannot be cancelled.

Can I make changes to my order once it has been placed?

Please contact us immediately and include the confirmation number of your purchase for any change request. However, we cannot guarantee that change requests can be processed before production as we work quickly to get your order delivered to you as soon as possible. It is only possible to cancel your order if it has not yet been produced.

My item arrived damaged, what do I do?

Unfortunately cases are sometimes damaged in transit. If this is the case, please contact our Customer Service Team at support.us@caseable.com immediately with images of the damage attached. We will then send you a replacement.

When will my order be delivered?

It normally takes 3-5 working days to produce your order. Premium Sleeves take 7-10 working days to produce due to their intricacy. The production time depends on order volume and material availability. We always strive to produce your order as fast as we can, so that we can hand it over to our delivery partners. Once we have handed your order over to our delivery partners, we cannot influence the delivery time. Customers who select the tracking option are able to track the delivery process.

How can I check the status of my order?

If you haven't received an update on the status of your order, please contact our Customer Service Team at support.us@caseable.com, including your order number and name.

Will I get a receipt with my order?

Once you have placed your order, you will receive your invoice and order confirmation via email. You may also opt to print your order confirmation when redirected to the final transaction screen when completing checkout.

I haven't received a confirmation email regarding my order. What should I do?

If you have not received any order confirmation within 24 hours, please contact our Customer Service team at support.us@caseable.com and we will check that your order has been received.

Can I use a design that I created for a previous order?

Depending on the time of your last order, caseable may still have your previous design on file. Please contact our Customer Service Team at support.us@caseable.com for assistance.

When will my order ship?

Please check our Shipping table for information about production and delivery time.

My tracking information says that my order has been delivered, but I have not received my case. What should I do?

Please contact the courier if your case has been reported as delivered but you have not received it. For European orders, contact DHL. For American orders, contact USPS.

 

Delivery

How long does shipping take?

This depends on your regional location and your choice of shipping method. Usually our products are manufactured and ready to ship within 3 to 5 business days. We ship First Class via USPS in order to provide you with tracking numbers. We currently ship to customers in the United States and Canada from our Brooklyn production facility. We do our very best to ensure your case arrives on time. However, we cannot guarantee delivery dates as there can be a number of unforeseen reasons why your items will arrive after the estimated arrival date. For details please check our table of estimated delivery time.

My order hasn't arrived yet, what shall I do?

If your order hasn't arrived within 3 days of the estimated delivery time, and you have not received an email from us regarding delivery delays, please contact our Customer Service Team so that we can check the status of your order. Customers who have selected the tracking delivery option are able to check their order status online.

What happens if I am not home when my order is delivered?

If you are not at home when your order is delivered, the delivery service will either leave a note at your door with more information, leave the order at a local post office, or retain the order and attempt to deliver it again at a later date. If the delivery service is unable to deliver the order, it will be sent back to our production office. In this case, you should contact our Customer Service Team to find a solution.

Can I change my delivery address after ordering?

Please contact support.us@caseable.com if you wish to change your delivery address. If your case has not yet been dispatched, then we are able to change the delivery address.

 Estimated delivery timePrice
USPS First-Class Mail 5-8 business days $ 6.90
For other shipping destinations, please choose the according region in the footer of our website.
 

Payment

How can I buy a gift card?

To purchase a gift card, please contact our Customer Service Team at support.us@caseable.com The gift card will be sent to you via email, making it a perfect last-minute present.

How do I know my online payment is safe?

We know you are concerned about protecting your personal information online. Here at caseable we have taken extra measures to keep the information that you share with us private. We use Secure Sockets Layer (SSL) technology enhanced by VeriSign to safely process all your payment information.

Do taxes apply?

In the United States, caseable charges sales tax only in the states of New York and Texas. All other states and countries are tax exempt. Lucky you!

When will caseable charge my credit card?

Your credit card will be charged when you place your order and click "complete checkout".

 

Returns

What is the procedure to return an item from my order?

We really want every customer to love their caseable product. Every case that we produce is checked by our team before it is sent out to you. If the case is broken, the print quality is very poor, or the case is the wrong size, you can send it back to us. We can then issue you with a replacement or with a gift card. Please email our Customer Service Team and include images and a short description of the problem. caseable is not responsible for any return shipping charges or if your package is lost en route by your chosen shipping provider. Therefore, we recommend you track and insure your package. On the return form, please specify whether you would prefer a replacement case or a gift card. Please note that shipping charges are non-refundable.

If my gift recipient returns something from an order, who receives the credit?

When an order is returned, the gift recipient will receive the credit as a caseable gift card.

My product is damaged. How do I return it to you?

Please contact our Customer Service Team at support.us@caseable.com for guidance on how to return your product.

 

Buy

Can I gift wrap my order?

Currently, caseable does not offer a gift wrap option.

Do caseable gift cards expire?

No, caseable gift cards neither expire nor decrease in value over time.

Will I get a receipt with my order?

Once you have placed your order you will receive your invoice and order confirmation via email. You may also opt to print your order confirmation when redirected to the final transaction screen when completing checkout.

How do I know my order has been processed successfully?

After your order has been processed, caseable will redirect you to an order confirmation screen where you can find your order information and your order number, which you may print out for your records. We will also send you an email confirming your final order and payment transaction.

 

Account

Can I create a customer account with caseable?

Currently, you cannot create an account on the caseable site.

How do I unsubscribe from your email list?

Underneath each newsletter, you can find a link to unsubscribe from our newsletter mailing list.

 

Artists

Who are our artists?

caseable has a network of artists and designers from around the world, all with their own unique style. Visit our Artists pages to see more.

I'm an artist. How do I apply for a cooperation with caseable?

Send an email to stephanie@caseable.com, telling us a little bit about yourself, ideally with your portfolio attached. We will then get in touch!

Do I retain the rights to my images?

Every artist we work with retains the rights to their images. caseable will help make these images more visible to a larger audience.

 

Terms & Privacy

What do you do with my personal information?

caseable uses the information provided by you to successfully complete your order. We may also use your information to keep you informed about new products, sales events and other exciting caseable updates (if you wish).

Will you share my information with others?

caseable will not share any of your personal information with any other organization.

 

Product details

How do I clean my caseable Case?

To clean your case, do a spot treatment by using water and mild detergent (a little goes a long way). Be sure to dry the spot using a paper towel/rag to ensure a water ring doesn't occur. You can let the rest of the Case air dry. The colors on your case will not run, since our Cases are water resistant!

What materials do your products incorporate?

We use recycled PET plastics in the production of our smartphone Cases, and durable neoprene in the production of our Laptop Sleeves. For our tablet, e-reader and iPad Cases, we use a combination of microsuede and polyfabrics. For our Skins, we use vinyl foil. For our Flip Cases and Pouches, we use a combination of polyester and faux leather.

What color are the Skins before I apply my design?

Our Skins are white in color, allowing your design to shine and stand out fully.

What color are the Hard Cases without the design?

Our Hard Cases are white before we apply the design, and have white interiors. Regardless of the print on the outside, the inside of our Hard Cases remains white.

 

Contact information

Didn't find the answer to your question? Please email us at support.us@caseable.com.